1. It is the responsibility of the instructing party to settle payment for any bookings, regardless of receipt of client funds. 
2. Payment is to be made within 30 days of the date of the receipt of Spy-i Ltd’s correct invoice. 

3. Once an instruction is received for a report to be made, an agreement is deemed to exist between Spy-i Ltd and the Agent under these terms and conditions. If the client does not hold an account with Spy-I Ltd then payment must be received before the appointment date. 

1. The quote/price list will serve as a guide and only the onsite appointment will confirm the invoice price. 
2. Any rooms not mentioned at the time of quotation will be charged in addition i.e. extra areas include lofts, garages, gardens, sheds, extra receptions, conservatories, studies, basements, bathrooms guest WC’s, morning rooms etc 
3. There is an extra 50% charge for Sunday and Bank holiday bookings where we can accommodate them. 

1. Agents must ensure that all parties involved are aware that cancellation of an appointment within 24 hours without notification will result in an abortive fee charge of £50 + VAT. 
2. If the clerk is kept waiting for 20 minutes without prior notification will result in an abortive visit and will be charged at the full price. 
3. At the end of the tenancy all personal items must be removed and cleaning must be concluded prior to check out date. If a check out is attended and the tenant has not completely moved out, the booking will be aborted and relevant charges will be incurred. 
4. If a check in is arranged and the landlord’s/tenant’s representative does not arrive promptly at the specified time this will result in an abortive visit and an abortive fee will be incurred. 

1. It is the agents and / or landlord’s responsibility to make the clerk aware of the locations of any meters and to ensure that they are labelled and accessible. Should meters not be located or accessible to read, then no readings will be taken and we cannot be held ​responsible for this. We cannot be held accountable for any discrepancies and the appropriate utility supplier should be contacted. 

1. Reports will be delivered via E-mail to include photography, with a link to access the cloud based database which hold the original photographs